Natural Tips - Sugar Switch

Shipping Policy

1. Order Processing

  • All orders are processed within 1-3 business days after payment is confirmed.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we’re experiencing a high volume of orders, shipments may be delayed by a few days. If there’s a significant delay, we’ll notify you by email.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates depend on the selected shipping method:
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
    • International Shipping: 7-21 business days, depending on the destination country

3. Shipment Confirmation & Order Tracking

  • After your order has shipped, you’ll receive a shipping confirmation email with a tracking number. The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

  • SugarSwitch is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

  • SugarSwitch is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.
    • Please save all packaging materials and damaged goods before filing a claim.

6. Refund and Return Policy

  • Please refer to our [Return and Refund Policy](link to the policy) for detailed information on returns and refunds.

7. Shipping Areas

  • We ship throughout Brazil and to over 100 countries worldwide. However, some shipping restrictions may apply to certain international destinations.

8. Shipping Policy Changes

  • We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page, so we recommend reviewing our policy periodically.

9. Contact Us